Frequently asked questions

Reservations can be made online anytime by clicking "Book Now" at the top of any page. To book by phone, call us at +1 (518) 504-3682 between 8:00 AM and 10:00 PM Eastern Time.

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) through our secure payment systems.

Yes. Your credit card will be charged within 7 days after we confirm your reservation. The deposit amount and timing vary by rate type — full details are shown at checkout before you confirm your booking.

Check-in May 15 – October 15: Cancel at least 10 days before arrival for a refund (less a $25 cancellation fee). Check-in October 16 – May 14: Cancel at least 3 days before arrival for a refund (less a $25 cancellation fee). Group bookings (4+ rooms): 30-day cancellation notice required. Advance Purchase or Black Friday rates: Non-refundable and non-cancellable. If you cancel within the cutoff window, your deposit is non-refundable — but you're always welcome to send a friend or family member in your place.

Taxes are added at checkout. They include New York State Sales Tax (4%), Essex County Sales Tax (4%), and Essex County Occupancy Tax (5%) — totaling 13% on top of your room rate.

Yes, depending on availability. If you're already with us, please let us know at least 24 hours before checkout and we'll do our best to accommodate you — this may include relocating you to a similar room.

Yes — for groups of 4 rooms or more, please contact us directly at info@whiterainbow.com or +1 (518) 504-3682 so we can help coordinate.